FAQ

Yes. Rhema Healthcare Solutions is a registered NDIS provider and delivers professional clinical nursing and continence services in accordance with NDIS Practice Standards. Our NDIS No is 4050027628.

We support participants who are:

• NDIA Managed
• Plan Managed
• Self-Managed

We also provide services to private clients and aged care clients who may not have NDIS funding. Our goal is to ensure that all individuals have access to high-quality clinical nursing and continence support regardless of how their services are funded. If you are unsure whether your funding can be used for our services, please contact our team and we will be happy to discuss your options.

Yes. Rhema Healthcare Solutions provides continence services for individuals of all ages, from newborns and young children through to older adults. We assess and support a wide range of continence needs, including toilet training, bedwetting, urinary incontinence, bowel management, and
complex continence care.

Yes. We provide services to:

• NDIS participants
• Aged Care clients
• Private clients
• Supported Independent Living (SIL) participants
• Residential and community-based clients

If you are unsure whether you are eligible for our services, please contact our team and we will be happy to discuss your individual circumstances.

Yes. Rhema Healthcare Solutions regularly travels throughout regional and rural areas of New South Wales and interstate when required.
To minimise travel costs for clients, we aim to group appointments within the same geographic area where possible. If you require services outside Sydney or New South Wales, please contact our team to discuss availability and travel arrangements.

We offer both face-to-face and Telehealth appointments.

We can conduct assessments and consultations:

• In your home
• At a day program
• At a supported accommodation service
• At an aged care facility
• At another suitable venue of your choice
• Via Telehealth where appropriate

We will discuss the most suitable option based on your needs and circumstances.

A standard continence assessment is billed for a minimum of 8 hours.
This includes:

• Reviewing referral information
• Preparation and clinical review
• The assessment appointment
• Clinical analysis
• Report writing
• Recommendations and product reviews

The assessment process ensures a comprehensive and evidence-based report that can be used to support funding applications and ongoing care planning.

Our comprehensive continence assessments may include:

• Review of medical history and diagnoses
• Assessment of urinary and bowel function
• Functional continence assessment
• Environmental assessment
• Skin integrity assessment
• Review of current continence products
• Product recommendations
• Estimated annual continence product costs
• Recommendations for supports and interventions
• Comprehensive clinical report

For children, a continence care plan and toileting strategies may also be provided where appropriate.

Travel is charged at $1.00 per kilometre.
Travel costs are discussed prior to booking and will be clearly outlined so there are no unexpected charges.

Our standard turnaround time for continence assessment reports is 7 to 10 working days from the date the assessment is completed.

This timeframe allows our clinical team to:

• Review all assessment information
• Analyse clinical findings Develop recommendations
• Prepare product recommendations and costings

Complete quality assurance checks before the report is released
If a participant has an upcoming NDIS Plan Reassessment, Change of Circumstances, Tribunal Matter, or Aged Care Review, we strongly recommend arranging the assessment as early as possible.
Support Coordinators, family members, and participants should ensure that the participant is aware of the referral and available for the scheduled appointment. Delays in arranging or attending appointments may impact report completion timeframes and could affect the availability of supporting evidence for plan reviews or funding applications.
If an urgent report is required due to an upcoming review, please discuss this with our administration team at the time of referral so we can advise whether an expedited timeframe may be possible.

Anyone can make a referral, including:

• Participants and clients
• Family members
• Carers
• Support Coordinators
• Plan Managers
• Allied Health Professionals
• General Practitioners (GPs)
• Support Providers
• Residential or Aged Care Services

If you are unsure whether a referral is appropriate, please contact our team and we will guide you through the process.

Making a referral is simple. You can contact Rhema Healthcare Solutions by phone, email, or through our website. Our team will discuss your needs, explain the assessment process, and arrange an appointment that suits you.
We are committed to providing professional, person-centred continence and clinical nursing services across Australia.

A continence assessment is a comprehensive discussion with a qualified nurse to better understand how bladder, bowel, toileting, and continence issues are affecting your daily life.

The assessment is designed to identify your individual needs, understand any challenges you may be experiencing, and determine what supports, products, strategies, or funding recommendations may help improve your quality of life.
For most clients, the appointment involves a conversation rather than a physical examination.

The nurse will ask questions about:

• Bladder and bowel habits
• Toileting routines
• Medical history and diagnoses
• Medications
• Mobility and transfers
• Skin integrity
• Daily supports and care needs
• Current continence products being used
• The impact continence issues have on everyday life

You are welcome to have a family member, carer, support worker, advocate, or trusted person present during the assessment. In many cases, carers and family members provide valuable information that helps us gain a complete understanding of the person’s needs.

Most continence assessments do not require a physical examination. If a physical assessment is considered necessary, this will always be discussed with you beforehand, your consent will be obtained, and the purpose of the assessment will be clearly explained. You have the right to ask questions, decline any part of the assessment, or request the presence of a support person at any time.

At Rhema Healthcare Solutions, we aim to create a safe, respectful, and person-centred environment where individuals feel comfortable discussing what can often be sensitive or embarrassing concerns. Our goal is to listen, understand your needs, and work with you to identify practical solutions that support your independence, dignity, health, and wellbeing.

While Rhema Healthcare Solutions is well known for comprehensive continence assessments, we also provide a range of specialised clinical nursing assessments and reports.

Our services include:

• Comprehensive Continence Assessments
• Clinical Nursing Assessments
• Wound Care Assessments
• PEG Feeding and Enteral Feeding Assessments
• Stoma Care Assessments
• Catheter Care Assessments
• Skin Integrity Assessments
• High Intensity Support Needs Assessments
• Independent Nursing Assessments
• Functional Clinical Assessments
• NDIS Clinical Reports and Supporting Evidence
• Clinical Reviews for Funding Applications
• Tribunal and Administrative Review Tribunal (ART) Clinical Reports

Our Clinical Nurse Consultant has extensive experience preparing independent nursing reports and providing expert clinical evidence for NDIS reviews, appeals, and tribunal matters where clinical nursing expertise is required.

If you are unsure whether we can assist with your specific clinical needs, simply click the enquiry button or contact our team. We will discuss your situation and help determine the most appropriate assessment or support pathway for you.

Rhema Healthcare Solutions offers a wide range of services, including clinical nursing assessments, continence care for all ages, specialized continence therapy, toilet training care plans for children, high-intensity care plans, skin integrity and wound care, diabetes management, epilepsy care, catheter and PEG care, and training for support workers, carers, and family members.

Yes, we provide continence services for individuals of all ages, including children, adults, and the elderly. Our services are tailored to meet the unique needs of each age group.

Our training programs are led by qualified registered nurse consultants with extensive experience. They cover theoretical knowledge, practical skills, and assessments to ensure participants are well-prepared. Training is conducted in accordance with NDIS High Intensity Support Skills Descriptors 2022 and NDIS Practice Standards 2020.

 Yes, our online training programs are designed with accessibility and flexibility in mind. We conduct interactive and engaging sessions via Zoom, making it easy for participants to attend from anywhere.

We provide comprehensive reports, including detailed assessments and quotations, to support NDIS funding applications. These reports document the individual’s needs and justify the required care and resources.

Absolutely. We develop customized care plans tailored to each individual’s specific needs and preferences. This includes toileting routines, high-intensity care plans, skin integrity care, and more.

 We offer training and support for carers and family members, ensuring they are equipped with the necessary knowledge and skills. This training can be conducted in the client’s home and is personalized to meet the specific needs of the client.

We provide expert recommendations for the most suitable continence products based on the client’s needs. This includes guidance on selecting the right types of pads, catheters, and other continence aids.

Assessments are conducted in the comfort of the client’s home at a time that is convenient for them. This approach ensures a thorough and personalized evaluation in a familiar and comfortable setting.

To get started, you can contact us to schedule an initial consultation. During this consultation, we will discuss your needs and how we can best support you or your loved one with our comprehensive services.